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Terms & Conditions

Terms & Conditions

The term ‘Pedigree Pooch’ or ‘us’ or ‘we’ or ‘our’ refers to the owner of the website. The term ‘you’ or ‘your’ refers to the customer or viewer of our website. 

1) Acceptance of our Terms & Conditions
By placing an order for goods or services at www.pedigreepooch.co.uk , you are deemed to have accepted our terms and conditions as governing your order. If you do not agree to all the terms and conditions specified here, you must not proceed with anything requiring your acceptance of our Terms and Conditions.

2) Order Acceptance
The sale of our products shall not be considered complete until we have accepted your offer to purchase them. Our acceptance of your offer to purchase is signified when we process your payment. We reserve the right to decline your order at any time up until the moment we process your payment.

3) Customer Order Cancellation
If you wish to cancel your order, you must contact us by e-mail before your order has been dispatched. Please include your order number and name.
If you wish to cancel your order after it has been dispatched, you must contact us by e-mail. On receiving your order, no packaging can be opened as it may affect your refund rights and you must affix a label with our address on the front of the parcel and arrange for a return with a suitable courier yourself (See Refunds/Returns below for more details). Providing you meet the terms under Refunds/Returns a refund will be issued to your account within 30 days.

4) Prices
All prices shown are in UK Pounds, as we are not a VAT registered company at this time, VAT is not charged to you, the customer. We reserve the right at any time to revise prices listed on our website to account for any errors, increases or decreases in prices. We will take reasonable steps to notify you of any relevant revision of prices before processing your order.

5) Delivery
All orders are usually dispatched within 1-3 working days of purchasing dependant on stock levels. In most cases we dispatch your order the following working day (Monday - Friday) after the purchase date if the items are in stock. Please allow an extra 3 days for dispatch on all hamper orders as they are made to order. If you need your hamper order by a certain date, please contact us. We will notify you of any problems that may affect the dispatch of your order after it has been accepted.
You must allow between 2-5 working days after the dispatch date for your order to be delivered. However, you must allow a further 21 working days before asking for a replacement/ refund due to loss or damage of goods during transportation as it is not the responsibility of Pedigree Pooch after it has been handed over to the courier.
If the delivery company is unsuccessful in delivering your order due to someone not being at home to sign then you must arrange re-delivery with the courier if a re-delivery card has been posted through your door, not Pedigree Pooch.
We are also not under any liability for you not receiving your order under the timescale given on the checkout page after the parcel has been dispatched. Pedigree Pooch are not responsible for the late delivery of your order due to terms and conditions 5) Delivery.

5.1) Missing or lost delivery items
If you feel your order has been lost you must e-mail us stating that your order has been lost after 21 working days. Please include all the following information, your order number, name and address. Once your parcel is deemed missing we will either issue you with a full refund or replacement goods at your discretion. We are not responsible for orders lost due to an incorrect delivery address given when placing your order.

6) Copyright
This website contains material which is owned or licensed to us. This material includes, but is not limited to, the design, layout, look, graphics and descriptions. Reproduction of this material is prohibited without the written permission from Pedigree Pooch.

7) Out of stock or discontinued items
We will contact you if any items you have ordered are not available to come to a reasonable replacement. Either by means of a suitable substitute, or alteration to the delivery timescale.

8) Packaging, Description and Weights
On rare occasions goods you receive may not arrive in the same packaging as the illustration on our website. Not all products show the ingredients on the packaging, only a best before date on the relevant items. Ingredients where not stated will be given on request. All measured/weighed items must be allowed a tolerance of +/- 5%.

9) Mailing List
You are allowed optionally to receive a newsletter from us. This will be sent by e-mail and you can unsubscribe from this service through your account.

10) Refunds / Returns
Returns can be organised using the link at the bottom of our website or by e-mailing us.
You are eligible for a refund/return providing you meet the following criteria:-

1.1 If you are unhappy with your purchase we will replace or refund the items concerned at our discretion. This does not affect your statutory rights as a consumer. Please inform us of any problems within 7 working days of receiving your order. Please e-mail us for an immediate resolution to your problem. We are unable to offer a refund for personalised orders (e.g. gift wrapping) or items that state in the description ‘not returnable for a refund’ unless it arrives damaged on delivery.

1.2 Where your order is to be returned to us for a full refund, we do not accept liability for the return carriage costs incurred. If the order is to be refunded we will issue a refund within 30 days. However, if returning faulty goods we will issue a refund for the return postage costs incurred. When returning goods please ensure that the products are unopened, please also include the invoice in the original packaging the order arrived in. Please also ensure you affix a returns address over your address on the box. Without all these requirements we will be unable to offer you a refund.

1.3 Any 'non faulty' goods returned for a refund will be refunded minus delivery and return delivery. We are unable to refund customised goods e.g. gift wrapping.

1.4 Please use recorded delivery when returning parcels to ensure you obtain proof that the parcel was sent to us.

11) Payment
We only accept Paypal as a payment method as we believe it is the safest method of payment for our customers. Pedigree Pooch do not hold any card details, all card information is processed by Paypal only.